Dear Ms. Holloway:

I am writing to describe the frustrating saga I have experienced with CNS Next.

In mid- October, I went to the local CNS office to apply for the new service. While I was disappointed to learn that the next appointment to install the new service would be on November 22, I expected to have service continue until that date.

On October 24, while watching the evening news, my TV went black, and a message appeared on my cable set-top box indicating the device was no longer in use.

After several unsuccessful attempts to reach customer service by phone, I made another trip to the CNS office, where I was given a “fire stick,” which I cannot install. As a result of the entire debacle, I have resigned myself to having no television service until Nov. 22, if then.

My question to you is this: Why has your newspaper failed to cover this “transfer” to CNS Next and the obvious failures in the conversion. I hope that you will initiate coverage of this failure. In my opinion it is certainly newsworthy.

Sincerely yours,

Joseph B. LeRoy